Operations Technology Consultants

Transforming Operations Through Innovative Technology

We help companies optimize their operational processes with cutting-edge technology solutions tailored to their unique challenges.

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Our Services

How We Help You Succeed

Our comprehensive operations technology services are designed to transform your business from the inside out.

Fractional Leadership

Our fractional leadership team brings decades of executive experience to your organization without the overhead of full-time hires. We provide strategic direction, stakeholder alignment, and hands-on guidance to transform your customer experience operations.

Key Benefits

Reduce executive hiring costs while accessing senior expertise
Accelerate CX improvements with proven frameworks
Align technology investments with business objectives
Develop internal leadership capabilities through mentorship

Client Success Stories

What Our Clients Say

We've helped organizations across industries optimize their operations and achieve remarkable results.

"The most impressive and rewarding aspect of working with Grey Space is their ability to quickly understand our operational needs and swiftly put together a tailored solution that meets our end goals. It is a pleasure working with the Grey Space Team."

Orlando Pisegna

Manager of Care Operations

Spring Health

"Grey Space has been a tremendous help in the deployment of our CRM systems. Their experience led to great recommendations, faster and less stressful implementation, and they’re very responsive to our post deployment needs. I can’t say enough about the quality of the team!"

Ryan Van de Car

Director of Operations

NBH Bank

"Grey Space has been a huge help to the company's Customer Support operations. The team is very knowledgeable, easy to work with, and are always making suggestions on best practices. Grey Space is a fantastic company to set your team up for success"

Richard Luna

Director of Support Opertaions

August Smarthome | Masterlock

"Jitsu enlisted Grey Space to help us migrate from a homegrown support tool to a real CRM that could keep up with our growing business. Grey Space mapped Zendesk precisely to our needs…Their knowledge of Zendesk runs deep, and we’ve always felt like we could reach out to them with any questions, even well after the projects concluded."

Evan Robinson

CTO

Jitsu

"We're very satisfied with Grey Space's support! It's been great having everyone and their areas of expertise, and I now prefer asking Grey Space for support because the team is more knowledgeable and there's less back and forth."

Rachel Ehrlich

Sr. Director of Operations

Sweetgreen

"The work Grey Space has done for Fur to date has been outstanding. Exactly the level of response and competence that I was hoping for."

Rob Gordon

Director of CRM

FurYou

"Grey Space has been an key partner in helping to grow my CX team! They're great to work with, super knowledgeable, and thoughtful in their approach. They really understand what we're trying to accomplish and their help has been invaluable!"

Erin Garrity

Director of Customer Service

Prose Beauty

"Been using Grey Space at PuppySpot for over a year now and they are very responsive to our needs and are now an integral part of our process for managing and updating our Kustomer CRM. They are experts on the system and are able to work with you to determine the best solution. They also do not nickel and dime you against the clock like some other groups. Love working with them and they are a complement to our team."